- Q1
Can I choose the shipping company?
- A
Your order will be normally delivered by Yamato Transport.
However, we may arrange a delivery by Sagawa Express if you prefer.
- Q2
Can you ship an order overseas?
- A
Yes, we can.
Please use the Inquiry Form to contact us.
- Q3
Can I change or cancel the order I already placed?
- A
To change your order, please cancel it entirely and place a new one.
Also, please kindly note that your new order will not be delivered on the delivery date you specified in the first order.
- Q4
Can the item I received be returned or exchanged?
- A
● If you receive an item that has been damaged or defaced during transport, is defective, or is a wrong item
Please contact us in seven days following its delivery and return it to us freight collect. We will immediately either replace it with a good item or offer a refund on return.
● Return or exchange for reasons on the customer's side
We are afraid that we cannot accept such a return or exchange.
● Item damaged or defaced by a customer
We are afraid that we cannot accept a return or exchange for such an item.
- Q5
If I order a large number of items, can you send me the items with the same lot number?
- A
We send items with the same lot number in one order, regardless of the number of items ordered.
- Q6
Can you gift wrap my order?
- A
Yes, we can. Please kindly note that a charge for the gift wrapping will be needed.
- Q7
If my order is a gift, can you mail a bill separately to a different address?
- A
Yes, we can.
Please let us know the address for the bill when you place an order.
- Q8
What payment options do you offer?
- A
Credit card and COD payments are available.
- Q9
I would like to make a reservation for your esthetic treatment. What should I do?
- A
Please call Esthetic Salon TAMAKI at the number below.
Esthetic Salon TAMAKI: 03-5510-3105
- Q10
How long is the best-before date of your health food products from an order date?
- A
The best-before date is indicated on each of the products we send you.
Please kindly check it.
- Q11
Do you have a product catalog?
- A
Yes, we do.
Please either call us or use the Inquiry Form to ask for the catalog.